FAQ

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Everything you need to know about Goaucha — the Glass Glow Essence, our products, shipping, and more.

The Glass Glow Essence

What is the Glass Glow Essence?
The Glass Glow Essence is our hero product — a Niacinamide 10% + Zinc 1% gel serum designed to visibly reduce pores, fade dark spots, and give you that glass skin glow. It works for every skin type including oily, dry, sensitive, and combination.
How long until I see results?
Most customers notice improved texture and reduced shine from the first week. Visible pore reduction and dark spot fading typically show in 3–4 weeks of consistent use twice daily. For best results, use it as step 3 in the Goaucha ritual every morning and evening.
Can I use the Essence with other actives?
Yes — Niacinamide plays well with most actives including Vitamin C, Hyaluronic Acid, AHAs, and Peptides. Avoid layering it directly with high-strength Vitamin C at the same time if your skin is sensitive. Morning and evening use is fine.

About our products

Are Goaucha products suitable for all skin types?
Yes. Every formula is designed to work across all skin types — dry, oily, combination, and sensitive. If you're ever unsure, contact us and we'll build the right routine for you.
Are your products vegan and cruelty-free?
Absolutely — 100% vegan, 100% cruelty-free. No animal-derived ingredients, no animal testing. No exceptions.
Are Goaucha products gender neutral?
Yes. Beauty is for everyone. Our formulas are designed for skin — not demographics.

Orders & shipping

How much does shipping cost?
UK standard shipping is £3.99. Orders over £40 get free standard shipping. Express next-day delivery is £6.99 on orders placed before 2pm.
How long will my order take?
UK Standard: 3–5 business days. UK Express: next business day. EU: 5–10 business days. International: 7–14 business days.

Returns & refunds

What is your returns policy?
30-day no-fuss returns. If you're not happy, return unused products in original packaging within 30 days for a full refund.
What if my product arrives damaged?
Email hello@goaucha.com with your order number and a photo within 48 hours. We'll send a replacement or full refund immediately.

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